Thank you for shopping at DMT Market! Please read our Refund Policy carefully to understand your rights regarding refunds. By making a purchase on our site, you agree to the terms outlined in this policy.
1. Digital Goods and Refund Eligibility
Since our products are digital goods delivered instantly upon purchase, all sales are considered final and non-refundable. We are unable to offer refunds, returns, or exchanges once a digital item has been delivered, except in cases specifically noted below.
2. Exceptions to the No-Refund Policy
We may consider a refund request under the following circumstances:
Non-Delivery of Product: If you did not receive the purchased item due to technical issues on our end, please contact us immediately at [Your Contact Email] with your order details. We will verify the issue and, if confirmed, process a refund or redelivery of the product.
Product Not as Described: If the item delivered does not match the description on our website, please notify us within 48 hours of purchase. We will review the discrepancy and, if applicable, issue a replacement or partial refund.
Defective Product: If the product is defective or fails to function as promised upon delivery, please report the issue to us within 48 hours. We will investigate the problem, and if confirmed, we may offer a replacement or partial refund.
3. Refund Process
To request a refund, please contact us at [Your Contact Email] with your order ID, proof of purchase, and a description of the issue.
If a refund is approved, it will be processed within [Specify Timeframe, e.g., 5-10 business days] using the original payment method.
Please note that refunds may not cover transaction fees charged by payment processors.
4. Non-Refundable Situations
User Error: We cannot issue refunds for purchases made in error, such as buying the wrong product or purchasing the item multiple times.
Bans and Penalties: We are not liable for any bans, restrictions, or penalties imposed by third-party platforms (such as game publishers) as a result of using our products. Refunds will not be granted in such cases.
Change of Mind: Refunds will not be issued if you change your mind after the purchase.
5. Modifications to the Refund Policy
DMT Market reserves the right to update or change this Refund Policy at any time. Updated policies will be posted on our website with the “Last Updated” date. Continued use of our services after changes indicates acceptance of the revised policy.
